Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at umarsheikhglossence@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at umarsheikhglossence@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at umarsheikhglossence@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at umarsheikhglossence@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at umarsheikhglossence@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at umarsheikhglossence@gmail.com.

Refund Policy

At Glossence Skincare & Beauty, we value our customers and strive to provide high-quality products that enhance your beauty and confidence. If you're not completely satisfied with your purchase, we're here to help.

Refund and Return Policy

Eligibility for Returns

  • Our return policy lasts 14 days from the date of purchase. If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.

  • To be eligible for a return, the product must be unused, unopened, and in its original packaging.

  • A valid proof of purchase (receipt or order number) is required for all returns.

Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons, including but not limited to:

  • Opened or used skincare products (such as face washes, serums, creams, sunblock, or cleansers).

  • Gift cards.

  • Sale or discounted items.

  • Personalized or custom items.

Refund Process

  • Once your return is received and inspected, you will be notified via email regarding the status of your refund.

  • If approved, the refund will be processed to your original payment method within 7-10 business days.

Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please follow these steps:

  • Check your bank account again.

  • Contact your credit card company, as there may be a delay in posting.

  • Contact your bank for further assistance.

  • If you've completed these steps and still haven't received your refund, reach out to us at 03356035700 or umarsheikhglossence@gmail.com.

Exchanges

We only replace items if they are defective, damaged, or incorrect upon delivery. To request an exchange, please contact us at 03356035700 or umarsheikhglossence@gmail.com and provide relevant details along with images of the product.

Gifts

  • If the item was marked as a gift during purchase and sent directly to you, you’ll receive a gift credit for the value of the return.

  • If the item wasn’t marked as a gift, the refund will be processed to the original purchaser.

Return Shipping

  • Customers are responsible for the return shipping costs unless the product was damaged or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

Need Assistance?

Our customer support team is always happy to help you.

  • WhatsApp / Phone: 03356035700

  • Email: umarsheikhglossence@gmail.com

  • Hours: Mon-Fri / 9:00 AM – 6:00 PM

Thank you for choosing Glossence Skincare & Beauty. Your satisfaction is our top priority.